Refund policy
Returns & Refund Policy
Last updated: October 27, 2026
Your satisfaction matters to us. At EVE65 Beauty, we want every purchase to be a beautiful experience.
14-Day Return Policy
We accept eligible return requests within 14 days of delivery.
To qualify for a standard return, products must be unused, unopened, and in their original condition, with seals intact where applicable.
For hygiene and safety reasons, opened or used cosmetic products that cannot safely be resold are generally not eligible for change-of-mind returns.
These conditions do not limit any mandatory consumer rights.
How to Request a Return
To initiate a return, please email:
eves65beauty@gmail.com
Include your order number, the product you wish to return, and the reason for your request.
Our customer service team will review your request and provide return instructions.
Please do not send products back without first contacting our team.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery whenever possible.
Include your order number, a description of the issue, and clear photographs of the affected products and packaging.
We will review the situation and arrange an appropriate resolution, which may include a replacement or refund.
The 72-hour reporting request does not remove your rights to remedies for defective or nonconforming products under applicable law.
Refunds
Once an eligible return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method, unless another method is agreed upon or required by law.
The time required for the refund to appear depends on your payment provider.
Refunds will be processed within any deadlines required by applicable consumer law.
Return Shipping Costs
For standard change-of-mind returns, customers are generally responsible for return shipping costs, except where applicable law requires otherwise.
If a product is defective, damaged, or incorrect, EVE65 Beauty will provide an appropriate remedy in accordance with applicable law.
Exchanges
If you would like to exchange an eligible product, please contact our customer service team for assistance.
Exchange availability depends on product stock and the circumstances of your request.
International Returns
International customers may request returns under the same general eligibility guidelines, subject to applicable local consumer laws.
Please contact us before shipping an international return so that we can provide the appropriate instructions.
Contact Us
For all return and refund inquiries:
EVE65 Beauty Customer Care
Email: eves65beauty@gmail.com
Thank you for choosing EVE65 Beauty.